Everything you need to know about your order at TouchUpDirect, from tracking to delivery. Get insights into our process and how to ensure a smooth experience.
If you believe you received the wrong color, we can help! We ask that you always first test the color on the included test card. If the color isn't correct, you’re protected with the TouchUpDirect Color Match Guarantee. Testing confirms whether the p
If you believe you received the wrong item with your order, please reach out to our customer support team.Submit a support ticket
If your order arrives incomplete, such as missing a clear coat or any other component, we apologize for the inconvenience. Please contact our customer service team, and we will submit a new shipment for the missing item(s) at no additional cost to yo
If your order is marked as delivered but you did not receive it, please check all possible locations at your address, such as mailboxes and with neighbors. If you still cannot locate your order, please verify your shipping address with us and we can