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All about your Order

Everything you need to know about your order at TouchUpDirect, from tracking to delivery. Get insights into our process and how to ensure a smooth experience.

Help! The Paint I Received Doesn’t Match My Vehicle

If you believe you received the wrong color, we can help! We ask that you always first test the color on the included test card. If the color isn't correct, you’re protected with the TouchUpDirect Color Match Guarantee. Testing confirms whether the p

Help! I Received the Wrong Item

If you believe you received the wrong item with your order, please reach out to our customer support team.Submit a support ticket

What should I do if my order arrived incomplete?

If your order arrives incomplete, such as missing a clear coat or any other component, we apologize for the inconvenience. Please contact our customer service team, and we will submit a new shipment for the missing item(s) at no additional cost to yo