Add TouchUpDirect Emails to your Safe Sender ListUpdated 3 months ago

Add [email protected] and [email protected] to your safe sender list to prevent our transactional and customer support communications from ending up in your spam folder.

Occasionally, our emails get waylaid en route to your inbox. This can be due to a spam filter on your computer or with your mail hosting provider. First, try checking your junk/spam mail folders for any of our past emails. If nothing is present, contact your hosting provider or ISP and have them add [email protected] and [email protected] as a trusted sender.

AOL

• WebMail

1. Open the email.
2. Click on the sender's name and email address.
3. Click "Add to Address Book" in the window that appears.
4. Enter any additional information.
5. Click Save.
   
   

• AOL (version 9.0 or higher)

1. Copy the "from" address from the latest email (or you can copy the addresses listed above).
2. In the pop-up box, select Add.
3. Paste the copied address/type the address required in the Other email field.
4. Make the newly added address the "Primary email address" by checking the checkbox.
5. Select Save.
   
   

• AOL 8.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. The Mail Control Screen should be displayed. Select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. You can select "Allow email from all AOL members, email addresses and domains" (allows all emails).
6. Select Next until the Save button shows up at the bottom.
7. Select Save.

• AOL 7.0

1. Select Mail in the Menu on the top of the screen.
2. Select Mail Controls.
3. The Mail Control Screen should be displayed. Select Next.
4. Select Customize Mail Controls for this Screen Name and click Next.
5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

BellSouth / AT&T Web Email

1. Open your mailbox.
2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
3. Select Filters.
4. Click "Add Filter".
5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu.
   Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to add the domain to your safe sender list (replace the xxxxx with the domain name).
6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
7. Select the Add Filter button once again.

Comcast SmartZone

1. Click Address Book.
2. Click "New" and choose "New Contact".
3. Add the email address and any additional information.
4. Click Save.

Cox.net Email

1. Go to WebMail Inbox window.
2. Click "Preferences".
3. Under General Email Preferences, click Blocked Senders.
4. Type in the sender or domain you wish to allow in the Exceptions List.
5. Click Add.
6. Click Save.

EarthLink

1. Open the Address Book.
2. Click Add.
3. Enter your contact's domain.
4. Click Save.

Entourage

1. Open the email.
2. Right-click the sender's email address.
3. Select "Add to Address Book" in the short-cut menu.
4. Verify the sender's contact details.
5. Click Save.

Gmail 

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our emails has been moved to the spam folder, you can mark it “Not Spam” to add to the safe sender list.

1. Select contacts from the options on the left side of the Gmail Inbox.
2. Select Create Contact on the top menu.
3. Enter the email address in the primary email box.
4. Select Save.

G Suite/Google Apps

1. Sign in to the Google Admin console.
2. From the dashboard, go to Apps > G Suite > Gmail > Advanced settings.
3. In the Organizations section, highlight your domain.
4. In the Email safe sender section, enter the IP addresses of your contact's domain host to make sure any mail originating from these IP addresses are not labeled spam. If you would like to add more than one IP address, enter an IP range in CIDR notation or separate each IP address with a comma.
5. Click Save changes.

MacMail

1. Open the email.
2. Ctrl-click the sender's email address and select "Open in Address Book."
3. Verify the sender's contact details.
4. Click Save.

McAfee SpamKiller

1. Click Friends.
2. Click Add.
3. Enter your contact's domain.
4. Click OK.

MSN

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
2. From the E-mail settings screen, select Junk E-mail Guard.
3. Select Safe List.
4. Enter the email address.
   Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to add the domain to your safe sender list(replace the xxxxx with the domain name).
5. Select Add.

Mozilla Thunderbird

1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
2. Click Address Book.
3. Make sure that the Personal Address Book is highlighted.
4. Click New Card, the New Card window will display.
5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
6. Click OK.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

1. Start Norton AntiSpam, select Status & Settings tab.
2. Select AntiSpam.
3. Select Configure button - right hand side bottom of the screen.
4. Select Allowed List tab - second tab on the list of tabs.
5. Select Add.
6. Enter email address in the Email address box.
7. Select OK.

Outlook

• For 2003, 2007 and Express - Without an example email address in your inbox:

1. Select Actions from the toolbar at the top of the screen.
2. Select Junk E-mail.
3. Select Junk E-mail Options...
4. Click the Safe Sender tab.
5. Click Add.
6. Type in the email address you wish to add to your safe sender list.
7. Click OK.

• For 2003, 2007 and Express - With an example email address in your inbox:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down.
   Note: This is located in the "Junk Email" section
3. Select "Add sender to Address book".
4. Click OK.

• For 2003, 2007 and Express - To add an entire domain to the safe sender list:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down.
   Note: This is located in the "Junk Email" section
3. Select "Add Sender's Domain (@example.com) to Safe Senders List.
4. Click OK.

• For 2010

1. In Outlook, go to the Home tab.
2. Click the Junk button.
3. Choose "Junk E-Mail Options" from the drop-down list.
4. Go to the Safe Senders tab.
5. Type in either the email address or the domain name you wish to add.
6. Click OK.

• For 2013

1. In Outlook, go to the Home tab.
2. Click Junk > Junk Email Options.
3. Select the Safe Senders Tab and click Add.
4. In the Add address or domain box, enter the email address or the domain name you want to add to your safe sender list.
5. Click OK and close the window.

• Express

1. In Outlook, go to the Tools menu.
2. Select "Address Book".
3. Click New and select New Contact from the drop-down menu.
4. Type in email address and include any details you want.
5. Click OK.

Outlook.com (Formerly Hotmail)

1. Open your Outlook mailbox.
2. Select Options from the top right (next to the question mark).
3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
4. In the space provided, enter the address.
   Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to add the domain to your safe sender list(replace the xxxxx with the domain name).
5. Select Add to list.
6. Ensure the safe mailing lists box has the address you entered, and select OK.

Road Runner

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

1. Open your Road Runner mailbox.
2. Open your Junk Mail folder.
3. Select the email that includes the e-mail address you would like to add as a safe sender.
4. Click "Mark as Not Spam".

Verizon

1. Open your Inbox.
2. Click Options.
3. Click Block Senders.
4. Locate the "Safe List."
5. Enter your contact's domain.
6. Click OK.

Yahoo

In Yahoo Mail, all contacts on your Contact list are your safe senders. To add the From Address to your Yahoo Contacts:

1. Open your Yahoo mailbox.
2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
3. Click "New Contact."
4. Fill in the fields of your Contact.
5. Click Save.

Mail from this sender should now be delivered to your Inbox.

If this doesn't solve the problem, get in touch with us in support and we'll help you out!