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My Order

Find out how to get details about your order and tracking

Where is My Order?

Find your order tracking information by visiting Track Your Order. Simply enter your order number and email address to view the status. For additional help, refer to our guide: Where is My Tracking Number?. Free Standard Shipping: Orders will arrive

Can I Cancel My Order?

If you need to cancel or make a change to your order, please contact us as soon as possible. We can cancel, make changes or issue refunds for any order that has not yet entered the fulfillment process.

Where Is My Tracking Number?

You can find tracking info here, by entering your order number and email address. The tracking number will not be available immediately; here are the details based on your shipping option. You’ll get a tracking email within 4 business days of purchas

How can I process a refund for a lost or undelivered item?

If your package has not arrived and appears to be lost during transit, TouchUpDirect will issue a refund for your order. The standard procedure is to wait for confirmation that the parcel has been lost or has failed to deliver as expected. Once confi

Help! The Paint I Received Doesn’t Match My Vehicle

If you believe you received the wrong color, we can help! We ask that you always first test the color on the included test card. If the color isn't correct, you’re protected with the TouchUpDirect Color Match Guarantee. Testing confirms whether the p

Help! I Received the Wrong Item

If you believe you received the wrong item with your order, please reach out to our customer support team.Submit a support ticket

What should I do if my order arrived incomplete?

If your order arrives incomplete, such as missing a clear coat or any other component, we apologize for the inconvenience. Please contact our customer service team, and we will submit a new shipment for the missing item(s) at no additional cost to yo

How do I handle missing or undelivered packages?

If your order is marked as delivered but you did not receive it, please check all possible locations at your address, such as mailboxes and with neighbors. If you still cannot locate your order, please verify your shipping address with us and we can