Where is My Order?
Check your TouchUpDirect order status with your order number and email. Get tracking updates for free shipping, rush production, and international orders.
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Order Management
Find out how to get details about your order and tracking
Can I Cancel My Order?
If you need to cancel or make a change to your order, please contact us as soon as possible. We can cancel, make changes or issue refunds for any order that has not yet entered the fulfillment process.
Where Is My Tracking Number?
Track your TouchUpDirect order by entering your order number and email. Free shipping orders get tracking in 4 business days, while Rush Production orders receive tracking the next business day.
Help! The Paint I Received Doesn’t Match My Vehicle
If your touch up paint doesn’t match your vehicle, we’re here to help. Check common issues and learn how to use our Color Match Guarantee for a quick resolution.
Order Problems: Missing or Incorrect Items
Received the wrong item or a missing product? Contact our support team with your order details, and we’ll send a replacement as quickly as possible.
What to Do If Your Package Is Lost or Undelivered
Haven’t received your order? If your package is lost, delayed, or undeliverable, we’ll send a replacement or issue a refund. Contact us for assistance.
Can I Modify My Order After Purchase?
You can cancel or make changes to your order—like removing items or requesting a refund—as long as it hasn’t entered the fulfillment process. Contact us as soon as possible for the best chance of adjusting your order. Note: Once an order is placed, w
What to Do If Your Product Arrives Damaged
If your item is damaged when it arrives, we’re here to help. To request a replacement:. Take a clear photo of the damaged item. Contact our customer service team and include the photo in your message. Once we’ve reviewed your request, we’ll ship a re