Frequently Asked QuestionsUpdated a month ago
Order & Shipping
Q: Where is my tracking number?
A: Your tracking number will be sent via email. For Free Shipping, expect it within 4 business days. For Rush Production, you’ll get it the next business day. Track your order here.
Preparation
Q: What is prep sanding, and how do I do it?
A: Prep sanding smooths rough surfaces before painting. It’s needed for aerosol spray projects or when dealing with deep scratches, rough bare plastic, or rusted metal. For smaller damage like rock chips or minor scratches, sanding isn’t necessary. Read the full guide on prep sanding.
Color Matching
Q: How do I find my color code?
A: Your vehicle’s color code is usually located on the Service Identification Sticker. If you can’t find it, visit our Paint Code Location Information page or contact us at [email protected] for assistance.
Returns & Refunds
Q: What is your return and refund policy?
A: To return an item, contact us for a return authorization number and shipping label. You have 45 days from purchase to return unused products. Shipping costs apply:
Touch Up Pen/Brush/Combo Kits: $4
Aerosol/Half Pint/Pint Kits: $13
Professional Quart Kits: $25
Refunds will be issued to the original payment method, once we receive the return.
Product Instructions
Q: Where can I find instructions for TouchUpDirect products?
A: Below are links to instructions for the most commonly asked-about products:
Each guide includes detailed step-by-step instructions for preparation, application, and finishing to ensure professional results.
Support
Q: How do I contact TouchUpDirect?
A:
Phone: (855) 600-8160
Email: [email protected]
Hours: Monday - Friday, 6 am - 3 pm PST